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Shipping and Returns

Shipping Policy

This Shipping Policy (“Policy”) governs the terms and conditions related to the shipping and delivery of products purchased from Hassan Webstore. By placing an order, you agree to the terms outlined herein. Hassan Webstore reserves the right to modify this Policy at its sole discretion and will make reasonable efforts to notify customers of significant changes. Customers are encouraged to review this Policy prior to placing any order, as Hassan Webstore shall not be held liable for any discrepancies resulting from unawareness of updated policies.

  1. Domestic Shipping

    Hassan Webstore strives to deliver orders promptly and efficiently. While we endeavor to fulfill all orders placed between 12:00 AM and 6:00 PM on the same day, delivery is contingent upon logistical capacity and other operational considerations. In general, domestic orders are delivered within 1-2 working days, excluding the following cases:

    • Custom-made products requiring special modifications

    • Orders containing prescription lenses

    • Items sourced directly from suppliers for which Hassan Webstore does not maintain inventory

    For inquiries regarding the status of your domestic order, please contact us via WhatsApp or Customer Service.

  2. International Shipping

    • GCC Countries: Estimated delivery time is 1-3 working days.

    • Other International Destinations: Estimated delivery time is 5-7 working days.

    These timeframes are estimates and may vary due to factors beyond Hassan Webstore control, including but not limited to:

    • Airline scheduling

    • Weather conditions

    • Customs processing

  3. Duties, Taxes, and Customs

    Hassan Webstore does not collect duties, taxes, or fees associated with international shipments. Any such charges are the responsibility of the customer and will be assessed by the destination country’s customs authorities. Hassan Webstore is unable to estimate these fees, as customs policies vary widely. For clarity on applicable charges, please contact your local customs office.

  4. International Shipping Charges

    • Orders with a total value of 50 Kuwaiti Dinar (KD) or more, or the equivalent in the currency of the destination country, qualify for free delivery.

    • Orders with a total value below 50 KD are subject to a 6.5 KD shipping fee.

  5. Disclaimer and Limitation of Liability

    Hassan Webstore endeavors to provide accurate delivery timelines; however, actual delivery times are subject to change due to factors beyond our control. Hassan Webstore shall not be held liable for delays, missed delivery deadlines, or additional costs arising from:

    • Customer's failure to provide accurate delivery information

    • External conditions, including but not limited to adverse weather, customs delays, or third-party courier issues

Return and Exchange Policy

This Return and Exchange Policy outlines the terms and conditions under which products purchased from our platform may be eligible for return, exchange, or refund. By purchasing from us, you agree to comply with these terms.

  1. Eligibility for Return and Exchange

    Products must meet the following conditions to qualify for return or exchange:

    • Products must be in their original condition, saleable, and merchantable at the time of delivery.

    • Proof of purchase, such as the order number, a hard copy of the receipt, or the receipt received via email, must be provided.

    • Items purchased using flexible payment methods, such as but not limited to Tabby and Tamara, are not eligible for exchanges.

    • Exchanges are only permitted for orders placed in Kuwait.

    • Exchange or return requests for domestic orders will only be accepted if the request is made within the specified time window of 2 working days from the date of delivery.

    It is the customer's responsibility to thoroughly inspect the product upon delivery and ensure its condition before it is unpacked, used, or installed.

  2. Domestic Orders (Orders in Kuwait)

    Returns

    • Domestic returns are accepted either at our stores or via our Customer Service team. For online returns, an authorized driver will retrieve the item from the shipping address provided at the time of purchase.

    Refunds

    • Refunds for domestic returns will be subject to inspection by the online team. Customers will be notified of the approval or rejection via email or phone.

    • Rejected products will be returned to the customer. Approved refunds will be processed using the original payment method unless the customer opts for gift coupons or wallet credits.

    • Credit card refunds may take 4-6 weeks to process depending on the banks or subject to the payment gateway provider's policies.

    Exchanges

    • Exchanges are allowed only once, whether in-store or online.

    • For in-store exchanges, the product will be inspected on-site and approved or rejected at the discretion of the store manager or officer in charge.

    • If the exchanged product is of higher value than the returned product, the customer must pay the price difference. If the exchanged product is of lower value, the refund for the price difference will be processed using the original payment method. Cash refunds for price differences will not be provided.

  3. GCC and International Orders

    • All items are eligible for return within 14 working days of receipt, provided they meet the general return eligibility criteria. Customers are responsible for all return shipping costs, which will be deducted from the total refund amount.

    • Exchanges are not permitted for GCC or international orders.

  4. Exceptions and Limitations

    • Products will not be accepted for return or exchange if they are not in their original condition, or if they are unsaleable or unmerchantable due to issues with their nature, packaging, or wrapping.

    • Defects or non-compliance with specifications under applicable laws that were apparent at the time of delivery but undisclosed to the customer will be considered on a case-by-case basis at the company's discretion.

    • Products with pre-acknowledged defects accepted by the customer at the time of purchase are not eligible for return or exchange.

  5. Customer Acknowledgment

    By completing a purchase, customers acknowledge and agree to the terms outlined in this Return and Exchange Policy. The company reserves the right to amend this policy at its sole discretion. Updated versions will be made available on our website.

    For further inquiries or clarifications, customers are encouraged to contact our Customer Service team.

  6. Policy Updates

    Hassan Webstore reserves the right to amend this Policy at any time without prior notice. Significant changes, where applicable, will be communicated to customers via reasonable means. Customers are solely responsible for reviewing the updated Policy before placing an order. Hassan Webstore disclaims all responsibility for any issues arising from the customer's failure to comply with the terms of the revised Policy.